About Us

We are a Specialist Team focused on “Righting The Wrongs” of Financial Mis-selling

We have over 120 years experience within the Financial Services Industry

We think we’re the best but don’t take our word for it, check out what customers say about their claims management companies on the Review Centre

We will guide you through a process that could very well “save you a bundle” by reclaiming PPI.

  • We pride ourselves on being pro-active, it’s our aim to take away the stress and aggravation of pursuing mis-sold ppi policies.
  • Your claim is based around your circumstances and the laws and regulations that apply to your particular case.
  • Your case will be managed by a specialist Claims Manager with an in-depth knowledge of both industry regulations and laws.
  • We will keep you informed with regular updates, however feel free to call your Claims Manager at any time.
  • We receive payment only when you receive payment, you can therefore be confident we will work hard to obtain the most favourable settlement, in the quickest possible time.

In order to provide a high quality service to you, it is essential that we maintain professional relationships with the various Regulators, Banks, Insurance and Lending Institutions.
We work hard to build good relationships with these organisations and do not believe in wasting theirs, yours and our time and reputation with unsound claims.
Nor do we want our customers to have unrealistic expectations. We therefore, only pursue genuine claims:
If you are unsure about the strength of your claim, please contact us on FREEPHONE 0808 168 8793 (from a land line)

We are more than happy to talk it through and assess if you have a genuine case.

Regulations

We Recalim is a trading name of Adlib Finance Limited which is a private limited company registered in England & Wales, registered number 8485291.

Our principal trading address is Unit 1, The Barn, Woodrow Farm, Woodrow Lane, Bromsgrove, Worcs. B61 0PL

Adlib Finance Limited is Authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN837070

We are registered under the Data Protection Act 1998 to allow us to hold and process information about you in accordance with the principles in the Act (number ) Z3644344

You can get more information on the provisions of the Act and your rights under it from the Information Commissioner’s Office

We will need to obtain certain information related to you, your loan and any associated insurance contract from you, your lender, insurer and if applicable your credit broker or other supplier in order to assist us with the assessment and management of your claim.

By giving us your information you authorise us to retain and use it for these purposes, including disclosing it to third parties where this is necessary to progress your claim.

We would also like to keep you informed of other related services that we provide from time to time that may be of interest to you – If you would prefer that we did not do so, please advise us.

Complaints

We genuinely hope you never have cause to complain about our service. However we would like to hear from you immediately if you have any concerns so that we may try to resolve them to your satisfaction.

You can contact us by mail at:
We Reclaim, Unit 1 ,The Barn, Woodrow Farm, Woodrow Lane, Bromsgrove. B61 0PL.

Emailenquiries@wereclaim.co.uk

Phone: 0121 270 5304

Visit: www.wereclaim.co.uk

To ensure any complaints are handled properly, we have a formal written complaints procedure and we would be happy to provide you with a copy, by requesting from any of the above methods.

We will acknowledge your complaint in writing, within 5 working days, advising you who will be dealing with it. We will try to provide a full written response within 4 weeks, if we are unable to resolve it within this time, we will give you a written explanation of why we have been unable to do so.

We have 8 weeks to consider your complaint, within this time we will send you either a final response adequately addressing the complaint or write to explain why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response.

We will also inform you that you may refer the handling of the complaint to the Claims Management Ombudsman (CMO) if you are dissatisfied with the delay or our final response.

Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress that you accept. Appropriate redress will not always involve financial redress, but could involve an apology or another suitable form of redress.

The Claims Management Ombudsman (CMO) can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem.

If you wish to refer your complaint to the Claims Management Ombudsman this must be done within six months of our final response to your complaint.

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:

Claims Management Ombudsman

Exchange Tower

London

E14 9SR

Tel: 0800 023 4567

Web: https://cmc.financial-ombudsman.org.uk